Refund policy

Last Updated: April 18, 2026

Introduction

At RelationshipScribe, we stand behind the quality of everything we offer. This policy covers both our digital services and branded merchandise.

Digital Services

Satisfaction Guarantee & Revision Process

Before requesting a refund, we encourage you to use the revision rounds included with your purchase. Revision requests should be specific and clearly communicate the changes you want to see.

Included revisions per product:

  • Vow & Delivery Coaching: Three (3) revision rounds
  • Custom Partner Manual: Two (2) revision rounds

Full Refund Eligibility

You are eligible for a full refund if:

  • We fail to deliver your order within the promised timeframe (excluding delays caused by incomplete information from you)
  • The delivered content substantially deviates from your questionnaire responses and we are unable to correct it through the revision process
  • A technical issue on our end prevents you from receiving or accessing your order

Partial Refunds

Partial refunds may be offered at our discretion when:

  • You have used only some of your included revision rounds and remain unsatisfied
  • Your order was delivered significantly later than promised but you still wish to use the content

Non-Refundable Circumstances

Refunds will not be issued when:

  • All included revision rounds have been used and reasonable efforts were made to address your concerns
  • You change your mind after work has begun
  • Incomplete or inaccurate questionnaire responses affected the quality of the deliverable
  • More than 14 days have passed since delivery of your final content

Merchandise (Apparel & Accessories)

All merchandise sales are final. Exceptions are made only for items that arrive damaged or defective. If your order arrives in unacceptable condition, contact us within 7 days of delivery at support@relationshipscribe.com with your order number and a photo of the issue. We will replace the item or issue a full refund at our discretion.

We do not accept returns or offer refunds for sizing issues, change of mind, or buyer's remorse on physical products. Please review sizing charts carefully before ordering.

How to Request a Refund (Digital Services)

  1. Email support@relationshipscribe.com with the subject line: "Refund Request - [Order Number]"
  2. Include your full name, order number, date of purchase, reason for the request, and any supporting details
  3. Our team will review your request within 2 business days

Refund Processing

Approved refunds are returned to your original payment method:

  • Credit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days

You will receive an email confirmation when your refund has been processed.

Rush Orders

For expedited orders, refund eligibility may be subject to additional limitations due to the immediate allocation of resources upon purchase.

Changes to This Policy

We reserve the right to modify this policy at any time. Changes are effective immediately upon posting. Continued use of our services following any update constitutes acceptance of the revised policy.

Contact Us

Email: support@relationshipscribe.com Website: www.relationshipscribe.com